Return and Refund Policy

At Myflexilee, we want to ensure you have a satisfying shopping experience.

Return Period:
You have 14 days from the receipt of your order to request a return.

Return Conditions:

• The item must be unused
• In its original condition
• In its original packaging

Procedure:
To initiate a return, please contact us at the following address: info@flexilee.com, indicating your order number.

Return Shipping Costs:
Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part.

Refund:
Once the return is received and inspected, we will inform you of the approval or rejection of your refund.
If approved, the refund will be processed within 5 to 10 business days via the original payment method.

Non-Refundable Products:
Certain items may be excluded from the right of withdrawal (personalized products, etc.).

Defective Items:
If you receive a defective product, please contact us immediately with supporting photos.